Return & Refund Policy
Effective Date: 1/1/2025
Thank you for shopping with Diosa Beauty Club! We strive to provide high-quality lash supplies and digital products to enhance your lash journey. Please review our return and refund policy before making a purchase.
Digital Products (E-Books, Lash Maps, Guides, etc.)
Due to the nature of digital products, all sales are final, and we do not offer refunds or exchanges once a purchase is made. If you experience any issues accessing your digital download, please contact our support team at Diosabeautyclub@gmail.com for assistance.
Lash Supplies
We accept returns or exchanges on lash supplies under the following conditions:
✔ Eligible for Returns:
- Items must be unused, unopened, and in original packaging.
- Return requests must be made within [15] days of delivery.
- Items must be free from damage, unless they arrived defective.
❌ Non-Returnable Items:
- Opened or used lash trays, adhesives, tweezers, or other lash tools due to hygiene and safety reasons.
- Clearance or sale items.
Refunds & Exchanges
- If your return is approved, you will receive a store credit or replacement item (no cash refunds).
- Shipping costs are non-refundable, and return shipping fees are the customer’s responsibility unless the item was defective or incorrect.
- If you receive a damaged or incorrect order, please email clear photos and your order number to Diosabeautyclub.com within [3] days of receiving your package.
Order Cancellations
- Digital products cannot be canceled after purchase.
- Lash supply orders may be canceled within 24 hours if they have not been processed for shipping.
For any further questions, feel free to reach out to our team at Diosabeautyclub.com. We appreciate your support and look forward to being part of your lash journey!
-Diosa Beauty Club